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GENERAL

  • Unauthorised entities
  • Can I initiate a same currency deal?
  • How does Xendpay work?
  • How can I send money to my beneficiary?
  • Which countries and currencies are supported by Xendpay?
  • I can’t find my country in the registration form
See all 9 articles

YOUR ACCOUNT

  • How do I change my email address?
  • Can I have more than one account?
  • I have forgotten my password/my security question
  • Why do I need to verify my account?
  • How do I verify my account?
  • How long does it take to verify my account?
See all 10 articles

YOUR TRANSACTIONS

  • South African Reserve Bank (SARB) Reporting Mandate
  • Do I have to pay immediately?
  • Cancelling a transaction
  • How long does a transaction take?
  • What are the minimum and maximum amounts I can send per year?
  • Why I’m not able to process a new transaction?
See all 8 articles

YOUR PAYMENT

  • What are SEPA transfers?
  • How do I send the money for my transaction?
  • Where can I find Xendpay bank details to make my bank transfer?
  • My card payment failed. What do I do?

PAYMENT FOLLOW-UP

  • Did you receive my money?
  • How can I get a confirmation for my deal?
  • Can I amend my beneficiary details once the transaction is confirmed?
  • My beneficiary didn’t get the full amount I sent
  • I made my bank transfer but you haven’t processed the transaction yet. What has happened?
  • Why is my transaction status closed but my recipient has not received the money?
See all 7 articles
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