FAQ
GENERAL
- Can I initiate a same currency deal?
- How does Xendpay work?
- How can I send money to my beneficiary?
- Which countries and currencies are supported by Xendpay?
- I can’t find my country in the registration form
- What costs might occur on my transaction?
YOUR ACCOUNT
- How do I change my email address?
- Can I have more than one account?
- I have forgotten my password/my security question
- Why do I need to verify my account?
- How do I verify my account?
- How long does it take to verify my account?
YOUR TRANSACTIONS
- South African Reserve Bank (SARB) Reporting Mandate
- Do I have to pay immediately?
- Cancelling a transaction
- How long does a transaction take?
- What are the minimum and maximum amounts I can send per year?
- Why I’m not able to process a new transaction?
YOUR PAYMENT
PAYMENT FOLLOW-UP
- Did you receive my money?
- How can I get a confirmation for my deal?
- Can I amend my beneficiary details once the transaction is confirmed?
- My beneficiary didn’t get the full amount I sent
- I made my bank transfer but you haven’t processed the transaction yet. What has happened?
- Why is my transaction status closed but my recipient has not received the money?