FAQ

GENERAL

• How does Xendpay work?
• How can I send money to my beneficiary?
• Which countries and currencies are supported by Xendpay?
• I can’t find my country in the registration form
• What costs might occur on my transaction?
• Why “refer a friend”?

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YOUR ACCOUNT

• I have forgotten my password/my security question
• Why do I need to verify my account?
• How do I verify my account?
• How long does it take to verify my account?
• What Proof Of Identity do you accept?
• What Proof Of Address do you accept?

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YOUR TRANSACTIONS

• How long does a transaction take?
• What are the minimum and maximum amounts I can send per year?
• Why I’m not able to process a new transaction?
• Where can I find my transaction reference number?
• Can I send recurring payments?

YOUR PAYMENT

• What are SEPA transfers?
• How do I send the money for my transaction?
• Where can I find Xendpay bank details to make my bank transfer?
• My card payment failed. What do I do?

PAYMENT FOLLOW-UP

• Did you receive my money?
• How can I get a confirmation for my deal?
• Can I amend my beneficiary details once the transaction is confirmed?
• My beneficiary didn’t get the full amount I sent
• I made my bank transfer but you haven’t processed the transaction yet. What has happened?
• Why is my transaction status closed but my recipient has not received the money?

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