Why have my documents been refused?

If one of your documents has been refused, it can be for several reasons such as:

  • Out of date. Your documents must not be more than 3months old.
  • Low quality photo. Please make sure your document is readable.
  • Not clear. Please make sure that your name, address and personal details are visible.
  • Online document. If you upload an online proof of address, please provide us with 2 different documents from 2 different providers.
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