I made my bank transfer but you haven’t processed the transaction yet. What has happened?

If you have sent us your money but your payment has not been processed yet, please check your emails (or junk emails) before contacting us. We will try to contact you if we need further information to send your money to your beneficiary.

This may relate to a non-working day, such as a bank holiday that affects the sending or receiving currency/country of your transaction. Please check our website for any notifications at the point of getting a quote.

As part of the booking process, Xendpay purchases your required currency and sends payment upon receipt of cleared funds. Please allow 1 – 3 working days from receipt of cleared funds.

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