There are 3 types of charges which may occur:
- Transfer fee: we have a Pay What You Want model which applies for transactions up to £2000 per annum or equivalent in your payment currency (or up to £4000 for business clients).
When the PWYW feature is available, we suggest a fee for you to pay but ultimately you choose how much. Our transfer fees are then discretionary.
- Delivery fee: We use different service providers ie. Banks and other financial services for different delivery methods. Most are free but some have a small charge;
- Bank transfer delivery: free.
- Mobile wallet delivery requires a charge which may vary depending on your payment amount.
- Payment fee for card payments: Using a card for payments from a non-EEA country incurs a payment fee to cover our costs. The surcharge for personal credit and debit cards is 2.3%, all business cards include a surcharge of 2.5%.